Customer Support
We're here to help you with orders, payments, delivery, account issues, restaurant queries, or anything else about DINOVA.
Email us
dinova.app@gmail.com
Typical response: 2–4 hours
Call us
+91 98266 11767
10:00 AM – 11:00 PM IST
+91 98266 11767
Fastest for urgent order issues
What can we help you with?
Order issues
- Wrong or missing items
- Order cancellations
- Refunds on food orders
- Pre-order changes
Payments
- UPI / Razorpay failed payments
- Refund status
- Double charges
- Subscription billing
Account & login
- Phone / OTP login problems
- Reset password
- Update profile
- Update contact details
Delivery
- Late or missing delivery
- Wrong delivery address
- Delivery partner behaviour
- Live tracking issues
Restaurant-related issues
- Menu or pricing errors
- Restaurant hours wrong
- Hygiene or service complaint
- Restaurant owner onboarding
General queries
- How DINOVA works
- Cities we serve
- Dine-in, takeaway & pre-order
- Feedback & suggestions
Frequently asked questions
How do I get help with a live order?
Open the order in the DINOVA app and use the support option, or contact us on WhatsApp with your order number. Our operations team is available during service hours.
What payment methods do you accept?
DINOVA supports UPI intent apps and Razorpay checkout for most orders. Restaurant subscriptions are billed through Razorpay.
How do I reset my password?
Use the 'Forgot password' link on the sign-in screen. An OTP will be sent to your registered phone to let you set a new password.
I'm a restaurant owner. How do I join DINOVA?
Apply via the 'List your restaurant' page. Once your application is approved, our team will set up your storefront, menu, and QR ordering.
Need a faster response?
For urgent issues, include your order ID, restaurant name, and a brief description. This lets us resolve most cases in one reply.
Legal & policies
DINOVA is a marketplace platform. For order-specific refunds or cancellations, we may need to coordinate with the restaurant you ordered from. Including your order ID and restaurant name helps us resolve your request faster.