Terms & Conditions
Please read these terms carefully before using DINOVA.
Last updated July 2026
Platform usage
DINOVA provides technology that helps restaurants run digital storefronts. By using DINOVA you agree to use the platform lawfully, respectfully, and only for its intended purpose.
Reservations
A reservation is a request to hold a table at the selected restaurant for the chosen date, time and party size. The restaurant confirms and seats the booking. Late arrivals may result in the table being released.
Pre-orders
Pre-orders are placed directly with the restaurant through DINOVA. Availability, preparation time and any advance payment terms are set by each restaurant and shown at checkout.
Restaurant responsibilities
- Keep menus, hours, pricing and availability accurate.
- Honour confirmed reservations and pre-orders in good faith.
- Handle food safety, service quality and in-restaurant issues.
Customer responsibilities
- Provide accurate contact details for bookings and orders.
- Arrive on time for reservations and pick up or dine at pre-order slots.
- Treat restaurant staff and other guests with respect.
Liability
DINOVA facilitates bookings, pre-orders and payments between diners and restaurants. Food quality, service and in-restaurant experience are the responsibility of each restaurant. DINOVA is not liable for outcomes that fall outside our reasonable control.
Contact
Questions about these terms? Reach us at hello@dinovaapp.com.