Refund Policy
How refunds work on DINOVA.
Last updated July 2026
Restaurant subscriptions
Restaurant subscription plans on DINOVA are generally non-refundable once activated. You can cancel at any time to prevent future renewals; access continues until the end of the current billing period.
Customer food orders and bookings
Refunds for food orders and reservation deposits follow the individual restaurant's policies. Reach out to the restaurant directly for order-specific refund requests — their contact details are shown on their storefront and on your order page.
DINOVA's role
DINOVA facilitates bookings, pre-orders and payments between diners and restaurants. We are not responsible for restaurant-specific refund decisions, but we're happy to help if a request is stuck or unresolved.
Contact
Need help with a refund? Email hello@dinovaapp.com with your order or booking reference.