Delete Your DINOVA Account

You can delete your DINOVA account at any time. This page explains both ways to do it and exactly what happens to your information.

Delete your account in the app

The fastest way is inside DINOVA itself:

Customers: open the app, go to Profile, then choose Delete my account and confirm. Your account is deleted immediately.
Restaurant owners: open the restaurant dashboard, go to Settings, then choose Delete account. This also removes your restaurant listings from DINOVA.

If you no longer have the app installed, or cannot sign in, you can request deletion by email instead:

Send an email to dinova.app@gmail.com from the email address or phone number registered to your account, with the subject line “Account deletion request”.
Our team verifies that the request came from the account holder and then deletes the account. You will receive a confirmation once it is done.
Email-based requests are processed within 7 business days.

When your account is deleted:

Permanently deleted: your login account, your profile, saved addresses, favourite restaurants and any password-reset or sign-in codes.
Retained in anonymised form: your past order and booking records. We remove your name, phone number and delivery address from these records, but keep the de-identified order history itself because restaurants need it for their own payment, settlement and tax records, which we are required to preserve for financial recordkeeping. These records can no longer be linked back to you.

For anything else about your account or your data, write to us at dinova.app@gmail.com.